|With some telematics solutions, car owners can be disappointed when the systems misdiagnose the cause of the fault code, order the wrong parts or find it difficult to locate a qualified service center willing to install the parts.
Delphi Connected Car ensures that the aftermarket service channel is connected. With an “aftermarket friendly” suite of software solutions, the solution levels the playing field in connected car care telematics and provides the aftermarket with a cost effective, data rich, and commercially viable option.
Aftermarket Friendly Solution
Delphi, a leading global automotive supplier to the 25 largest manufacturers worldwide and an aftermarket parts, diagnostic solutions, and service provider, has developed a “plug-and-play” telematics device along with a turnkey connected car care solution for the aftermarket with many of the same connected car care features offered by OEMs, plus all makes coverage.
The system can provide an “aftermarket friendly” solution that integrates seamlessly with shop management and parts ordering systems and incudes an array of confi gurable, easy-to-use web and smartphone interfaces tailored to meet individual WD and shop owner preferences.
Delphi Connected Car is built on a foundation designed to work with the many different IT systems used today by shops to order parts, maintain billing and scheduling, customer accounts, and the interfaces needed for jobbers, distributors, and program groups.
A Little Device That Does a Big Job
The heart of the system is a Delphi designed and produced device that fi ts in the palm of your hand. It can be easily installed into the diagnostics connector located under the vehicle dashboard. The device enables wireless communications to and from the vehicle via a cellular modem.
Using internet and cloud computing supported by back-end servers, the system incorporates access to a complete suite of vehicle diagnostic information, manufacturer maintenance and service schedules.
When integrated with mileage, diagnostic and operating data from the vehicle, the system provides a value-added solution to both shops and the car owner, as well as support business growth for distributors and manufacturers.
|The Technology Behind Delphi Connected Car
The Delphi device integrates seamlessly into the vehicle’s architecture to create a totally connected solution. It’s a computer, scan tool, GPS and cell phone all in one, with superior processing power, OE-component robustness, enhanced vehicle protocols, and requires no driver interface or interaction.
The device was designed and validated to meet or exceed rigorous automotive standards for temperature, vibration and durability.
It offers superior antenna performance for both cellular modem and GPS to ensure OEM-like functionality in an aftermarket solution.
A real time operating system and dual CPUs provide precise timing of events, and a computing platform for system control and interface to automotive electronics and communication systems.
How the Device Works
The telematics device uses industry standard OBDII messaging protocols to communicate with the vehicle bus. Generic messages, such as speed and RPM, are used for mileage calculation.
While enhanced messaging is used to obtain OEM specifi c diagnostic data and actuations for remote vehicle access. Backed by Delphi’s expert global OEM engineering organization, we have the ability to communicate with vehicles from all manufacturers and speak in the languages of generic and enhanced data.
Data is sent from the device according to preprogrammed time intervals, or pushed when real-time action is required via cellular modem to Delphi fi rewall protected servers, all within a Virtual Private Network.
The servers then process the information electronically and execute predetermined commands which could include real-time alert notifi cations to client servers, data aggregation and compilations for reporting, e-mails, web services, web portals all in a secure and privacy protected records retention. All fi les are transferred using secure fi le transfer protocols.
In turn, the suite of aftermarket friendly user interfaces are used to communicate with the garages, distributors and vehicle owners in a model tailored to the individual preferences of the customer service center. Performance monitoring protocols are also in place to help ensure the devices and servers are all operating as intended.
Combining the data from the vehicle with the VIN decoded make/model/year, the system helps diagnose the potential causes of a DTC and/or maintenance alert. By integrating into a supplier’s unique catalog system, not only can it identify the parts needed, but the system will be able to make sure the right parts are on the shelf at the right time.